How do I request a custom piece of jewelry?

Echo and Maiden does accept custom requests at specific times. Custom orders take 4-6 weeks to create, please plan accordingly. Rush orders may be accepted with an additional fee on a case by case basis. We require a non-refundable deposit of 100% of materials when booking the project. For custom requests, please email us at howdy@echoandmaiden.com

How long do Made to Order pieces take?

Currently, Made to Order pieces require 4-6 weeks from the day of purchase to the day the order is posted. All orders are shipped USPS Priority Mail.

I changed my mind and no longer want this piece of jewelry. Can I return it for a refund?

Due to the unique process of custom and one of a kind jewelry, we do not offer returns, exchanges, or refunds. Customers are able to cancel their order within 24 hours of placement. If there is an issue with the item(s) upon delivery, please don’t hesitate to reach out promptly. To cancel an order or to report an issue with a piece, please email howdy@echoandmaiden.com

I saw this piece of jewelry I liked, can you recreate it?

We are more than happy to collaborate with a client on a design. However, we will not replicate any other artist’s work.

Will you do repairs or alter ring sizes?

For repairs or alterations on any Echo and Maiden piece, please contact us via email. For repairs or alterations made by another, please reach out via email. Non-Echo and Maiden repairs will be accepted on a case by case basis with a non-refundable deposit of $45. E&M pieces are guaranteed- just send us an email and we get it taken care of. Shipping costs is reliant on the customer.

My question is not answered on this page. What do I do?

Email us! We are more than happy to get in touch! Please allow up to five business days for a reply. howdy@echoandmaiden.com